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Deliver a superior customer experience

With a unified inbox supporting multiple messaging channels, in-moment customer surveys, and an advanced reporting and analytics suite - discover why the Loop® platform is the leading omni-channel customer engagement solution trusted by some of the top brands.

Measure the customer experience across multiple touchpoints.

Improve operations by routing messages to appropriate team members

Manage real-time communication from a variety of channels.

Recover in real-time with instant alerts and feedback

Promote a customer -centric culture by gamifying the experience

Obtain data on the customer experience on an hourly, shift, and daily basis

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Omni-Channel Messaging

Send and receive messages in real-time to deliver a superior customer experience. Quickly engage internal teams to respond to customer issues across multiple channels more effectively. All from a intuitive and unified team inbox.

Real-Time Customer Feedback

Measure customer sentiment and recover those at-risk in real-time across multiple touch points. Engage your staff by gamifying the experience with scoreboards showcasing real-time customer experience data in order to continuously deliver industry leading service.

Improve with Customer Insights

Get access to customer insights, determine trends, and identify issues by hour, day, shift, and more – to improve operations. Use insights to strategically invest in items that will have the greatest positive impact on the customer experience, loyalty, and revenue.

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